Fairgrounds Office Park, Mmila House, Plot 64511 Open Monday - Friday 8:00 AM - 16:45 PM

Privacy Notice

Mmila Fund Administrators Pty Ltd Privacy Notice

1. Introduction

Mmila Fund Administrators ("we," "our," "us") is committed to protecting the privacy of our clients, members, and stakeholders. This Privacy Notice explains how we collect, use, store, and protect your personal data in accordance with applicable data protection laws.

2. Personal Data We Collect

We may collect and process the following categories of personal data:
  • Identification Data: Name, date of birth, national ID/passport number, and other identification details.
  • Contact Data: Address, phone number, email address, and other contact information.
  • Employment Data: Employer details, job title, salary information, and employment history.
  • Financial Data: Bank account details, payment information, and pension contributions.
  • Beneficiary Information: Names and contact details of your beneficiaries.
  • Other Relevant Data: Any other personal information necessary for the administration of your pension fund.

3. How We Collect Personal Data

We collect personal data through:
  • Direct interactions with you when you fill out forms, submit documents, or communicate with us.
  • Information provided by your employer.
  • Third-party sources, such as government agencies or other entities involved in the administration of your pension.

4. How We Use Personal Data

Your personal data will be used for the following purposes:
  • Pension Administration: Managing and administering your pension fund, processing contributions, and making payments.
  • Communication: Providing you with updates, statements, and relevant information about your pension.
  • Compliance: Ensuring compliance with legal and regulatory obligations.
  • Customer Service: Responding to your queries, requests, and complaints.
  •  Improvement of Services: Enhancing the quality and efficiency of our services.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:
  • Contractual Necessity: To fulfill our obligations under the pension administration agreement.
  •  Legal Obligation: To comply with applicable laws and regulations.
  •  Legitimate Interests: To improve our services and ensure the proper functioning of our operations.

6. Sharing of Personal Data

We may share your personal data with:
  • Service Providers: Third-party service providers who assist us in providing pension administration services.
  • Regulatory Authorities: Government bodies and regulators as required by law.
  • Employers and Advisors: Your employer or financial advisor, as necessary for pension administration.
  • Beneficiaries: In case of your passing, we may share information with your beneficiaries as per your instructions.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.

8. Your Rights

You have the following rights regarding your personal data:
  • Access: You can request access to your personal data.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data under certain conditions.
  • Objection: You can object to the processing of your data for specific purposes.
  • Portability: You can request the transfer of your data to another service provider.

9. Contact Us

If you have any questions or concerns about this Privacy Notice or wish to exercise your rights, please contact us at:
Mmila Fund Administrators
[Plot 64511, Fairgrounds Office Park, Gaborone]
[dataprotection@mmila.co.bw]
[3956966]

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be communicated to you through the appropriate channels.